Résumé

Experiences

Workday, Inc.,

• Built trust with 3 Product partners in discovery and evaluation processes through tactical research, completing hypotheses validations and usability studies within 3–5 weeks, informing potential problems in the 6–12-month term, providing actionable insights to derisk and move the development plans forward, meeting delivery timelines.
• Established alignment with designers, product leaders, & engineers on vision for cohesive user experience across pillars, by introducing user journeys to team discussions, focusing on user touchpoints and impacts on business partners.
• Delivered digital experience strategies for 2 major products: Onboarding System & Candidate Management System, involving 4 different user personas.
• Changed Products direction to holistically address underlying problems through realistic, actionable proposals to approach user needs & functionality gaps.
• Helped Product partners gain problem clarity early by conducting thorough literature reviews & user interviews, mapping systems current states with known user behaviors & customer sentiments, reducing discovery time by 2–3 months.
• Developed a responsive design guideline, highlighting approaches to flexible layouts, documenting best practices to handle overflows, and introducing a new responsive typography system.
• Improved awareness about accessibilities and shifted the organization's perspective from device-specific to responsive design, gaining more buy-in from extended leaderships and engineers to build for accessible products.
• Supported other designers in communications with enginneers by providing resources to CSS properties and offering various approaches to the desired responsive behaviors.

• Improved efficiency and usability of Settings features, gearing toward Admin users, by conducting evaluative research with internal Functional Consultants and getting feedback from customer-facing roles.
• Delivered high-fidelity designs for Settings & Platform features, accounting for 5–7 use scenarios set out by Products, communicating interaction designs through seamless Figma prototype, reusing design system.
• Led a smooth transition of the team's component library from Sketch to Figma, setting up typography styles and 50+ components with 90+ variants, enhancing productivity of the Design team and scalability of the library.

Hoang Duc Supplies Co., Ltd.

• Helped the company establish their unique value proposition by conducting stakeholder interviews and market research.
• Delivered a web content strategy, highlighting the company’s core values, long-term vision, and strong commitment to the Vietnam community healthcare system.
• Improved storytelling of digital assets to better narrate the company’s scope of services, targeting national customers across 63 provinces and global partners from Singapore and the US.

Education

Miami University